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Safety

Are dog daycares safe?

No group of dogs is risk-free, any more than a playground is. What separates a safe daycare from a risky one is a short list of habits you can check for yourself. Here they are, with what Dogtown publishes about each and what you should still ask us in person.

Dogtown staff member holding a smiling husky

The real risks

Scrapes and coughs are the everyday risks; poor matching and thin supervision are the serious ones

Start with what can actually go wrong. Dogs play with their mouths, paws and bodies, so small scrapes happen in any group. Respiratory illness travels wherever dogs share air, and the AVMA names daycare facilities among the settings of particular risk for kennel cough, which is why vaccines are required. These are the everyday risks, and a good daycare reduces them openly rather than pretending they do not exist.

The serious risks come from management. A small dog placed with dogs twice its size, a group too big for the people watching it, or a scuffle nobody sees starting are where real injuries come from. Massachusetts took that seriously enough to pass Ollie's Law, in effect since December 19, 2024, which requires commercial boarding and training kennels, a category that includes daycares, to report injuries to animals or people to their licensing authority.

Six safeguards

Six safeguards decide whether a daycare is safe, and here is where Dogtown stands on each

The table separates what Dogtown publishes from what we confirm with you in person. Temperament testing, group size, matching and trained staff are fixed parts of how we run, and they are on our website for any owner to hold us to. Supervision on the day, the license and the injury protocol are better answered face to face, where you can ask a follow-up question and see the building at the same time.

Bring the questions to the free evaluation, on a weekday morning between 6:30 and 9:30 AM at 210 Eastern Ave in Gloucester, and put the same questions to any other daycare you are considering. A safe facility answers each one with specifics. A vague answer to any of them, especially about injuries or the license, deserves a second question before you book anything.

SafeguardWhy it mattersAt Dogtown
Temperament testingKeeps dogs who should not be in a group away from yoursFree evaluation: a temperament test, then a few supervised hours in a group
Group size and matchingSmall, compatible groups can be watched and kept fairPlaygroups of 7 to 10, matched by size, play style and temperament
Trained staffPeople who read dog body language step in earlyCertified staff
SupervisionA person in the room, not a cameraSupervised playgroups, rest breaks and water stations; 24/7 monitoring overnight
Kennel licenseNames a maximum number of animals, set after inspectionAsk us at the evaluation
Injury and illness protocolDecides how fast a hurt or sick dog is seen and you are toldAsk us at the evaluation

Every hour

Matching and supervision do most of the safety work, every hour of the day

Temperament testing happens once; matching and supervision happen all day. At Dogtown the free evaluation places each dog in a playgroup of 7 to 10 by size, play style and temperament, and that placement shapes a dog's day more than any other decision. A well-matched group needs less stepping in, because the dogs in it want the same kind of game and read each other well. Every full day also builds in rest breaks and water stations.

Supervision is the other half. Colorado's pet care facility rules, which spell it out, require a person who can see each shared play area directly and say a camera or a window does not count. That is a sensible standard to hold any daycare to while Massachusetts writes its own regulations under Ollie's Law. Overnight guests at Dogtown join the same daytime groups and are monitored 24/7 at night in their suites.

  • A placement decided at a supervised evaluation, not on arrival
  • Groups small enough to watch: 7 to 10 dogs at Dogtown
  • A person who can see the whole play area, not a screen
  • Rest breaks and water stations between play

License and protocol

Check the license and the injury protocol before you ever need them

Massachusetts law defines a commercial boarding or training kennel to include day care and overnight stays, and outside Boston the city or town clerk issues the license. Under Ollie's Law a license is refused until the kennel passes an inspection by an animal control officer, every licensed kennel is inspected at least once a year, and the license names the maximum number of animals the kennel may keep. Ask any daycare, Dogtown included, which license it holds and what it allows.

An injury protocol should be specific: who examines a hurt dog, how and how quickly you are contacted, which veterinarian or emergency hospital is used, and what is written down and reported. Ollie's Law requires injuries to be reported to the licensing authority and investigated. The MSPCA's checklist adds a question worth asking word for word: who is responsible for seeking medical attention for your pet, and where will it be taken? Ask us to walk you through how Dogtown handles it.

  • Which kennel license do you hold, and what maximum does it name?
  • When were you last inspected, and what did the inspection find?
  • If my dog is hurt, who examines it and how am I told?
  • Which vet or emergency hospital do you use?

Your dog

Daycare is safe for most social dogs, and the evaluation shows when it is not

Safety also depends on the dog. A social adult who plays well and settles afterward is the dog daycare suits best. A puppy can start once its vaccines and city license are on file and it has passed the evaluation, and a half day at $33 is a gentler first booking than a full day. A senior may be safest in a calmer group for shorter days. The evaluation is where our team sees which of these your dog is.

Some dogs are safer without a group, at least for now. A dog-selective dog, a frightened dog or a dog with big feelings about other dogs is not helped by being placed in a room of them. For those dogs, Adventure Academy, a socialization path built for dog-selective pups and dogs hoping to join the daycare pack, or solo at-home walks led by Dogtown staff, are the safer starting points.

  1. 01

    Send the new customer form with Rabies, DHPP and Bordetella records

  2. 02

    License your dog with your city or town if it is not licensed yet

  3. 03

    Book the free evaluation for a weekday between 6:30 and 9:30 AM

  4. 04

    Start with a half day at $33 in the group our team chose

  5. 05

    Read the report card and ask at pick-up how the day went

  6. 06

    Move up to full days once your dog comes home relaxed

At Dogtown

Every service that starts with an evaluation

Daycare, overnight stays and at-home walks all begin with the same free evaluation at 210 Eastern Ave.

Every price on one page

Asked and answered

Questions people ask about this

Short, complete answers you can act on today. More in the full FAQ.

Is dog daycare safe for small dogs?
It can be, when small dogs are grouped by size and play style rather than dropped into a big-dog game. At Dogtown size is part of the match made at the free evaluation, and groups run at 7 to 10 dogs. Ask to see the kind of group your dog would join and how it is supervised before the first day.
How common are injuries at dog daycare?
No Massachusetts figure has been published. Ollie's Law requires commercial kennels, including daycares, to report injuries to animals or people to their licensing authority, and the department posts investigative reports where enforcement follows, so public information should grow. Until then, ask any daycare how it records and reports injuries and what it changes afterward.
Is daycare safe for a dog that has never been in a group?
Often, if the start is gradual. The evaluation is where a first-timer meets a group under supervision for a few hours, and a half day at $33 is a gentler first booking than a full day. If the evaluation shows your dog is not ready, a training path such as Adventure Academy comes first, and the front desk explains how the two fit together.
Does a safe daycare need webcams?
Not necessarily. Cameras can reassure owners, but Colorado's pet care rules state that watching by video or through a window is not acceptable supervision; a person has to be able to see the play area directly. Ask any daycare who is in the room with your dog's group, and ask about cameras separately.
Is daycare safer than a dog park?
They are different kinds of risk. A dog park mixes unfamiliar dogs with no evaluation and no staff, while a daycare should evaluate every dog, keep groups small and matched, and have a person watching throughout. That is the standard to check for. A well-run daycare removes the strangers; a poorly run one only adds walls.

More questions? Read the full FAQ

Next step

Check every safeguard yourself.

Book a free evaluation for a weekday morning between 6:30 and 9:30 AM. Bring Rabies, DHPP and Bordetella records and a current city dog license, and bring your questions too.

  1. 01Free evaluationWeekdays 6:30 – 9:30 AM
  2. 02Book a dayOnline, in the app or by phone
  3. 03Play, rest, repeatReport card at pick-up

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Daily photos and report cards.

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