Supervision
What is a safe staff-to-dog ratio at daycare?
Ratio is the number owners ask about most and the hardest one to compare, because daycares count it differently and Massachusetts has not set one. This page explains what a ratio measures, what written rules say, why group size is a separate number, and what to ask any daycare, ours included.
Two numbers
A ratio counts dogs per person in one room; group size counts the dogs sharing it
A staff-to-dog ratio is the number of dogs one person is responsible for at the same moment. Group size is how many dogs share a room or a yard. The two get blurred all the time. A building can quote a comfortable ratio for the whole day by counting the front desk, the groomers and the manager, while a single person stands in a yard full of dogs. The figure that protects your dog is the one in your dog's room, at the busiest hour.
That is why we publish our group size and talk about staffing face to face. Dogtown playgroups run at 7 to 10 dogs, matched by size, play style and temperament, small enough to keep track of every dog in it. How many handlers are on the floor with your dog's group, and how that shifts across the day, is a question we answer at the evaluation, where you can see a group for yourself.
- Ratio: dogs per supervising person, in the same room, at the same moment
- Group size: the dogs sharing one room or yard
- Count the busiest hour, not the daily average
- Count the people watching dogs, not the whole payroll
Massachusetts
Ollie's Law allows a state ratio, but no number has been published
Ollie's Law, formally An Act to Increase Kennel Safety, was signed on September 20, 2024 and took effect on December 19, 2024. It tells the Department of Agricultural Resources, MDAR, to write regulations for commercial boarding and training kennels, a category the general laws define to include day care, and it lists what those rules may cover: provider and staff to animal ratios, fire and emergency planning, injury reporting, group sizes and supervision.
The act gave MDAR eighteen months to produce them. As of the advisory committee's March 18, 2026 minutes, the regulations had not been released, so no Massachusetts ratio existed to compare against. Until one does, any daycare's ratio is its own policy rather than a legal minimum. Follow the status on the MDAR Ollie's Law page rather than on any daycare's description of it, and that includes ours.
- Signed September 20, 2024; in effect December 19, 2024
- MDAR writes the detailed kennel and daycare regulations
- Ratios, group sizes and supervision are listed as topics the rules may cover
- Not released as of the March 18, 2026 advisory committee minutes
A written example
Colorado's one supervisor per 15 dogs shows what a written standard looks like
Colorado is a useful reference because its rule is specific. Its pet care facility rules, in the version effective July 15, 2025, require at least one human supervisor for every 15 dogs mingling in a shared play area, a second supervisor once a group reaches 16, and no more than 60 dogs in any one area. They also require that dogs sharing a space be compatible, and they rule out a camera or a window as a stand-in for a person in the room.
Read a figure like that as a floor, not a target. One adult can follow fifteen calm, well-matched adult dogs more easily than ten adolescents who all want to wrestle. The mix matters as much as the count, which is why the evaluation and the matching come before any ratio does. When Massachusetts publishes its own number, it will be a minimum every licensed daycare has to meet, and a reason to ask how each facility runs against it.
| Where | What is written down | Status |
|---|---|---|
| Massachusetts, Ollie's Law | Regulations may set staff to animal ratios, group sizes and supervision | Not released as of March 18, 2026 |
| Colorado, 8 CCR 1202-15 Part 14 | One supervisor per 15 dogs in a shared area; two from 16 dogs; 60 dogs at most per area | In effect from July 15, 2025 |
| Dogtown, Gloucester | Playgroups of 7 to 10 dogs, matched by size and temperament | Handler staffing confirmed with you at the evaluation |
Why 7 to 10
Dogtown keeps playgroups to 7 to 10 dogs because a small group can be matched and watched
Group size is the number we publish, and the reasoning is plain. Seven to ten dogs gives each dog real company without a crowd: enough dogs to find a playmate, few enough that a newcomer is not swamped at the gate. It also makes matching possible. Our team places each dog by size, play style and temperament at the free evaluation, a temperament test followed by a few supervised hours in a group, and a small group lets that match hold all day.
Small groups also change what supervision can achieve. A person watching a handful of well-matched dogs can see a game tilt from play into pressure and break it up before anyone is hurt, call a water break, or move a tired dog out of the action. Every full day includes rest breaks and water stations. The way to judge any of this is to watch it happen, using the steps below, here or at any daycare on the North Shore.
- 01
Book a free evaluation for a weekday between 6:30 and 9:30 AM
- 02
Ask how many dogs are in your dog's group at the busiest hour
- 03
Ask how many handlers are in that room or yard at the same time
- 04
Ask who covers the group during breaks and the midday changeover
- 05
Watch a group for a few minutes and count for yourself
- 06
Ask whether the answer changes on Saturdays and in holiday weeks
Your dog
Puppies, seniors and big players need more attention than a headline ratio suggests
A ratio is an average applied to dogs who are not average. A young puppy needs frequent breaks and someone who notices when it is overtired. A senior needs someone who sees a stiff rise or a dog that has stopped joining in. A pair of adolescent retrievers can take up a person's full attention for minutes at a time. Tell us at the evaluation which of these your dog is, and ask how the group it joins is staffed with that in mind.
Ask the question for the season you will use most. On Cape Ann, summer is when many dogs lose their beach mornings: at the time of writing Gloucester closes Good Harbor to dogs from April 1 and Wingaersheek from May 1, both until September 30, and those are the months a daycare day stands in for the beach. Ask how staffing works on those days, not only on a quiet morning in March.
At Dogtown
Small groups, every day
Daycare and Academy days run in matched playgroups of 7 to 10 dogs at 210 Eastern Ave in Gloucester.
Asked and answered
Questions people ask about this
Short, complete answers you can act on today. More in the full FAQ.
What staff-to-dog ratio does Massachusetts require for daycare?
What is Dogtown's staff-to-dog ratio?
Is a lower ratio always safer?
Do cameras count as supervision?
Will daycare ratios change when the Ollie's Law regulations are published?
More questions? Read the full FAQ
Sources
- Ollie's Law, Acts of 2024 Chapter 213 (Massachusetts Legislature)
- Ollie's Law information (MDAR, mass.gov)
- Colorado pet care facility rules, 8 CCR 1202-15 Part 14 (Cornell LII)
- Gloucester beaches
Rules and dates change. We re-check every beach, licensing and ordinance page each spring and fall; the source above is the current word.
Keep reading
Next step
Count the group yourself.
Book a free evaluation for a weekday morning between 6:30 and 9:30 AM, watch a playgroup of 7 to 10 dogs, and ask us anything about staffing while you are there.
- 01Free evaluationWeekdays 6:30 – 9:30 AM
- 02Book a dayOnline, in the app or by phone
- 03Play, rest, repeatReport card at pick-up