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Dog walking trust

Is the dog walker insured and background-checked?

A walker gets your key, your alarm code and your dog, usually while nobody is home. Asking what protects you is reasonable, and the answer should be specific. Here is what Dogtown publishes about its walkers, what insurance and background checks usually mean for a walking service, and the questions to ask us.

Dogtown staff member holding a smiling husky

Who walks your dog

A member of Dogtown staff walks your dog, and you meet the team at the evaluation

Every Dogtown walk is led by a member of our staff, from the team that runs the playgroups at 210 Eastern Ave. That is published, and so is what follows from it: the person at your door has met your dog, because every dog new to Dogtown completes the free evaluation first, on a weekday between 6:30 and 9:30 AM. Walks are solo, one dog and one walker, and a photo and a short note arrive after every outing.

What this site does not publish is how walking is insured or whether background checks are part of hiring. We would rather say so plainly than put a reassuring word on the page that the details may not match. Both questions are answered at the evaluation, or by the front desk when you set up the schedule, for the people who will actually hold your keys. Our dog walking page covers the service itself.

  • Published: walks are led by Dogtown staff
  • Published: solo walks, with a photo and a note after each one
  • Published: the free evaluation comes before the first walk
  • Not published here: insurance details and background-check practice

Insurance, explained

Insured can mean several different policies, so ask which ones cover walks

When a walking service says it is insured, the useful follow-up is: insured for what. General liability usually responds to injury or damage to other people and their property, such as a dog on a walk knocking over a cyclist. A plain liability policy may not respond to harm to the animals in the walker's own care, which is why the MSPCA asks specifically about care, custody or control coverage, the part aimed at the dogs being handled.

Bonding is a separate idea. A bond is aimed at loss from theft by the person you let into your home, and the MSPCA pairs it with liability insurance in the same question. None of these words tells you the limits, the exclusions or who holds the policy, so ask what applies to walks rather than taking a yes on trust. That is good advice for any walker on the North Shore, including us.

  • General liability: injury or damage to other people and property
  • Care, custody or control: the dogs in the walker's hands
  • Bonding: theft by the person who has your key
  • Ask what applies to walks, and who holds it

Background checks

A background check is a hiring screen, and the question is when and how it was run

A background check is something an employer or an individual walker arranges before taking on the work, and for a walker the part owners care about most is criminal history. The MSPCA's advice for anyone who will care for your pet in your home is to ask for proof of a recent criminal history background check. The word recent matters: a check run years ago says less than one run before the person was given keys.

Ask three things. Is a check part of hiring for the people who walk dogs? How recent is it, and is it repeated? And who sees your key, your code and your address? At Dogtown, keys, codes and lockboxes are settled with each household when the schedule is set, so that last answer comes out of the same conversation. The front desk will tell you what applies to the staff who will walk your dog.

What to ask us

Bring a short list to the evaluation and you will leave with answers about your walker

The evaluation is the right moment, because you are at the building with your dog and the people who run the walks. Ask the questions below in order and write the answers down. A good answer is specific: it names the coverage, the check and the person rather than repeating a comforting adjective. The MSPCA's list also asks what happens if the regular caregiver is ill, and whether there is a plan for bad weather and other emergencies.

If you book grooming first, which needs no evaluation, you can still ask the front desk the same questions before walks begin. And if you are comparing services across Cape Ann, the same list works for every walker you interview, from a neighbor with a spare hour to a larger company. Note the date beside each answer, because coverage and hiring practice can change, and a written record makes it easy to ask again a year later.

  1. 01

    Ask who will walk your dog and how the walkers are supervised

  2. 02

    Ask which insurance applies to walks, including care, custody or control coverage

  3. 03

    Ask whether a bond is in place

  4. 04

    Ask whether background checks are part of hiring, and how recent they are

  5. 05

    Ask how keys, codes and lockboxes are stored and returned

  6. 06

    Ask who covers the walk if the usual walker is ill, and what happens in a storm

On Cape Ann

Gloucester holds the keeper responsible, and during a walk that is the walker

Gloucester's dog regulations say dogs must always remain under the control of their owner or keeper, and while your dog is out the walker is the keeper. Rockport asks for a leash or direct voice control, a leash downtown at all times, and pick-up after every dog. The walks most likely to involve other people are the ones on busy summer streets in either town, which is why the coverage question is worth asking before the season starts.

Walks run 20, 30 or 60 minutes at $25, $35 or $55, with 10-packs and 30-packs for regular routines, and availability depends on your address and the season; ask us whether we cover your address. If a dog is hurt or unwell on a walk, your own vet is the first call, and the City of Gloucester keeps a list of local emergency veterinary offices for after hours.

At Dogtown

At-home walks from Dogtown

Solo walks by Dogtown staff, with the free evaluation first and a report after every outing.

Every price on one page

Asked and answered

Questions people ask about this

Short, complete answers you can act on today. More in the full FAQ.

Who exactly will walk my dog?
A member of Dogtown staff, from the team that runs our playgroups, who will have met your dog at the free evaluation. Ask the front desk when you set up the schedule who is likely to walk your dog, and how walks are covered on days the usual person is off.
Can I see proof of insurance before walks start?
Ask at the evaluation or when you set up the schedule. We do not publish insurance details on this site, so the front desk will tell you what covers walks and what can be shared with you. It is a fair request, and worth making of any walker you are considering.
Who pays if my dog is injured on a walk?
That depends on what happened and on the coverage in place, which is exactly why the care, custody or control question matters. Get your dog to your vet first, keep the records and the walker's note, and then talk to the front desk. Ask about this before the first walk rather than after an incident.
What if I am not comfortable handing over a key?
Then choose a different way in. A door code you can retire later, a lockbox, or someone at home who answers all work, and the choice is yours. It is settled with the front desk when you book the schedule, and it is worth testing yourself before the first walk.
Do the same questions apply to daycare and overnight staff?
Ask about each role you will use. Walkers come into your home, while daycare and overnight staff care for your dog at 210 Eastern Ave, so the questions differ a little. Our answer on whether Dogtown staff are background-checked and certified covers the facility side.

More questions? Read the full FAQ

Sources

Rules and dates change. We re-check every beach, licensing and ordinance page each spring and fall; the source above is the current word.

Next step

Meet the team first.

Book the free evaluation for a weekday morning and bring your questions about insurance, background checks and keys.

  1. 01Free evaluationWeekdays 6:30 – 9:30 AM
  2. 02Book a dayOnline, in the app or by phone
  3. 03Play, rest, repeatReport card at pick-up

Follow along

Daily photos and report cards.

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