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Promises and results

Do you guarantee board and train results?

A promise of results is the easiest sentence in dog training to write and the hardest to keep. This page explains why careful trainers avoid it, what Dogtown commits to instead, and how to read a promise if another program offers you one.

A fluffy white dog raises its paw to a person's open hand in a grassy field at dusk.

The short version

No promise of outcomes, because a trainer controls the stay and not the life after it

A board and train covers one or two weeks of a dog's life. What happens next, in your house and on your street, with your family's timing and rewards, decides whether the skills last. A trainer can control the method, the plan and the hours of practice during the stay. A trainer cannot control a dog's health, its age-related changes or how often the new cues are used once it goes home, so promising the result would mean promising something outside the program.

The professional bodies say the same. The AKC's advice on choosing a board and train is to be wary of anybody who guarantees results, because dogs are individuals and each learns at its own pace. The Certification Council for Professional Dog Trainers' earlier standards told certified trainers to refrain from offering promises about the outcome of training and behavior work, and its current code, approved on November 20, 2025, asks them to communicate realistically about training outcomes.

What we commit to

What Dogtown commits to is the work: the skills, the method, the updates and the handover

Instead of an outcome, you get commitments you can check. The program's skill list is published, so you know what will be taught. The method is fixed: force-free, with no prong, choke or shock collars and no leash corrections. You receive an update every day of the stay. The handover is built in: one go-home lesson for the one-week Foundation stay, two scheduled coaching lessons for the two-week Advanced stay.

Each of those can be held against us. If an update does not say what was worked on, ask. If a skill on the list was not covered, ask why. If the go-home lesson leaves you unsure, say so before you leave. Gabriella Pope, who leads the programs, would rather hear a hard question at pick-up than a quiet disappointment a month later. Our board and train page lists both programs in full.

  • The published skill list for your program
  • Force-free methods, stated in writing
  • An update every day of the stay
  • One or two coaching lessons with you on the leash
  • A straight answer if a stay is the wrong choice

Reading a promise

If another program offers a promise, read what it actually covers before it reassures you

A written promise is worth reading closely, because its conditions decide what it is worth. It may cover free refresher sessions rather than a changed dog. It may hold only if you keep using the program's equipment exactly as shown. It may define success as the dog performing for the trainer on the last day. None of those is dishonest in itself, but each is narrower than the headline, so ask for the full wording before you weigh it.

Put the same questions to every promise: what counts as success, who judges it, how long it lasts after pick-up, and what you must do to keep it valid. If keeping it valid involves a remote or prong collar, the program is not one AVSAB's 2021 position statement would recommend, whatever the promise says. Our page on success rates explains how to measure your own dog instead.

  1. 01

    Ask what counts as success, in writing

  2. 02

    Ask who decides whether it was achieved

  3. 03

    Ask how long the promise lasts after pick-up

  4. 04

    Ask what you must do to keep it valid

  5. 05

    Ask what you receive if the dog falls short

  6. 06

    Compare the answers with the program's methods and updates

After pick-up

After pick-up, real Cape Ann life is the test, and there is a next step if a skill slips

The first month home asks the most of everyone. Practice in quiet places first, then on your street, then on busier ground such as downtown Gloucester or, once the season allows, the off-season beaches. A skill that slips is not a broken promise. It is usually a cue that stopped being paid or a step taken too fast, and the fix is to go back one level and build up again.

If you need help, message the front desk in the Dogtown app; Advanced's second scheduled coaching lesson exists for exactly this. After either stay, private sessions start from $94, Dogtown Academy days, $89 full or $69 half, include a training session, and Canine Campus offers 2, 4 or 6 weeks of day training with your dog home every night.

  • Quiet places first, busy ones later
  • Go back one step when a cue slips
  • Message the front desk early, not after weeks
  • Book a follow-on before habits drift

At Dogtown

Training that keeps going after the stay

Private sessions, Dogtown Academy days and Canine Campus pick up where a board and train leaves off, with the same training team.

Every price on one page

Asked and answered

Questions people ask about this

Short, complete answers you can act on today. More in the full FAQ.

Do you guarantee results if I follow the go-home plan?
No. Following the plan gives your dog the best chance, but behavior also depends on health, age and the situations your dog meets, which nobody can control. We commit to the skill list, force-free methods, daily updates and the coaching lessons. If something is not working after the stay, tell us and we will look at why.
Why do some trainers offer a money-back promise?
A promise reassures buyers, so it is worth reading closely. Check what it covers, what you must do to keep it valid and who decides whether it was met. The AKC's advice is to be wary of anyone who promises results; we would rather show you the work every day and let you judge it.
What if my dog does not learn a skill on the list?
Ask at the go-home lesson, or sooner if the daily updates show it stalling. Some dogs need more repetitions, a different reward or a step back in difficulty, and the updates say which skills are solid and which are still emerging. The answer may be practice at home, a private session from $94 or, for some dogs, a different program.
What do you commit to in writing?
Dogtown publishes the program and its length, the skills on its list, force-free methods with no prong, choke or shock collars, an update every day of the stay, and the number of coaching lessons. Ask at booking for the deposit, cancellation and pick-up terms in writing, alongside the quote from the assessment.

More questions? Read the full FAQ

Next step

Judge us by the work.

Send the training form and ask for the skill list, the method and the coaching plan for your dog. The training team answers within one hour on business days.

  1. 01Free evaluationWeekdays 6:30 – 9:30 AM
  2. 02Book a dayOnline, in the app or by phone
  3. 03Play, rest, repeatReport card at pick-up

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